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Statement based on the Specified Commercial Transactions Law 

Contact and official information

 

General enquiries

For advice on materials, information on availability of materials, mistakes in orders, reporting damaged items, please send us a message using this form:

https://www.etbookservice.com/contact-etj-book-service/

 

Delivery and bank transfer enquiries

For advice on delivery and issues relating to payment by bank transfer, please contact MY Education:

E-mail: bookservice@myeigo.com

 

Who we are

The English Teachers’ Book Service is owned by Language Teaching Professionals and supports members of ETJ (English Teachers in Japan), a free volunteer group. To order through the site, it is necessary to be  member of ETJ.

Language Teaching Professionals.

3-50-21, Koi-Ue, Nishi-Ku, Hiroshima, 733-0815

Owner: David Paul (John David McMahon Paul)

 

All shipping is taken care of by MY Education, part of MY English School.

2 Chome-12-34 Aota, Yamagata, 990-2435

How to order

 

Step 1:

Browse the site and click on materials you would like to order. Insert the quantity you would like to order and click on ‘Add to cart’.

 

Step 2:

When you have finished choosing the materials you want to buy, click on ‘View cart’ and then ‘Proceed to checkout’.

 

Step 3:

If you are a new customer, fill in your information at checkout. If you are not a new customer, just fill in your e-mail address and password. If you are an existing customer, but have not used this new site, you will need to create a new password.

 

Step 4:

Choose the way you would like to pay and then confirm your order.

 

Step 5:

You will receive a confirmation e-mail.

Shipping

 

How long it takes

It normally takes between 3 and 7 working days. If there is any special delay, you will be contacted by MY Education. 

 

Orders sometimes arrive in more than one delivery

Your order may arrive in bits. Please don’t worry if this happens. If there is any problem or special delay, we will contact you by email. You don’t need to pay shipping for each delivery.

Fees and payment method

 

How to pay

Most customers pay by cash on delivery, credit card or PayPal. 

Your credit card or PayPal account are deducted at the time you make an order. If an order is canceled or books are not available, you will be refunded.

 

Invoices and Receipts

You will receive an invoice by email just after you place an order. 

If you pay by credit card or PayPal, you will receive a receipt by email within a few days of placing an order. If you pay by cash on delivery, you will receive a receipt from the driver who delivers your order. If you pay by bank transfer, you will receive a receipt from MY Education.

 

Can I pay by bank transfer?

Institutions such as elementary schools, high schools . . . can pay through the bank. You will receive an invoice when you place an order, and need to pay within 30 days.

 

Shipping and  COD charge

Shipping is free for orders of 8,000 yen or more after discount and  before tax that are sent to a single location. There is a fixed shipping fee of 900 yen + 90 yen tax for smaller orders. There is a COD charge of 600 yen + 60 yen tax. If an order is delivered to you in bits, shipping and COD charges are only applied to the first delivery.

Cancellation and returns

 

Defective or damaged items

Please contact us within 14 days if an item is damaged or defective. We will arrange for the item to be replaced and will bear the shipping costs.

 

Mistakes in orders

Orders are sent through to MY Education in the morning of each working day. If you make a mistake in your order, we can easily change it before sending orders through to MY Education. If you contact us within 14 days of making an order, we will try to correct the mistake, but please understand if it is not possible. It may be possible to return the items after you receive them.

Disclaimer

 

Content of books

We cannot take responsibility for the contents of books. We will arrange for replacement books if they are damaged before you receive them, but cannot replace books if you dislike the content. To help you choose books that you like, we try to provide many sample units for books on the site, so that you can make informed purchases.