Shipping and Payment Information
Frequently Asked Questions
How long does it take to receive an order?
It normally takes between 3 and 7 working days. If there is any special delay, we will contact you.
Only part of my order has arrived. Why is this?
Your order may arrive in bits. Please don’t worry if this happens. If there is any problem or special delay, you will be contacted by email by MY Education. You don’t need to pay shipping for each delivery.
Is there a shipping COD charge?
Shipping is free for orders of 5,000 yen or more after discount and before tax that are sent to a single location. There is a fixed shipping fee of 900 yen + 90 yen tax for smaller orders. There is a COD charge of 300 yen + 30 yen tax.
Only part of my order has arrived, will I have to pay extra shipping for the second delivery?
No, you won’t.
Fees and payment method
How to pay
Most customers pay by cash on delivery, credit card or PayPal.
Your credit card or PayPal account are deducted at the time you make an order. If an order is canceled or books are not available, you will be refunded.
Invoices and Receipts
You will receive an invoice by email just after you place an order.
If you pay by credit card or PayPal, you will receive a receipt by email within a few days of placing an order. If you pay by cash on delivery, you will receive a receipt from the driver who delivers your order. If you pay by bank transfer, you will receive a receipt from MY Education.
Can I pay by bank transfer?
Institutions such as elementary schools, high schools . . . can pay through the bank. You will receive an invoice when you place an order, and need to pay within 30 days.
Shipping and COD charge
Shipping is free for orders of 5,000 yen or more after discount and before tax that are sent to a single location. There is a fixed shipping fee of 900 yen + 90 yen tax for smaller orders. There is a COD charge of 300 yen + 30 yen tax. If an order is delivered to you in bits, shipping and COD charges are only applied to the first delivery.
Cancellation and returns
Defective or damaged items
Please contact us within 14 days if an item is damaged or defective. We will arrange for the item to be replaced and will bear the shipping costs.
Mistakes in orders
Orders are sent through to MY Education in the morning of each working day. If you make a mistake in your order, we can easily change it before sending orders through to MY Education. If you contact us within 14 days of making an order, we will try to correct the mistake, but please understand if it is not possible. It may be possible to return the items after you receive them.
Disclaimer
Content of books
We cannot take responsibility for the contents of books. We will arrange for replacement books if they are damaged before you receive them, but cannot replace books if you dislike the content. To help you choose books that you like, we try to provide many sample units for books on the site, so that you can make informed purchases.
